MBP Frequently Asked Questions:

What is covered?

• Please refer to your contract under the “Covered Parts” section based on Covered Plan selected.

Where can I purchase a Service Contract?

• We do not sell direct to the public. Please refer to the “Important Notice to Consumers” section on our website.

What is the Claim Procedure when my vehicle has a mechanical problem?

• Take the vehicle to your Selling Dealer or any licensed Repair Facility. Make sure they contact our Claims Service at (800) 242-9442 before any repairs begin. You must have the Repair Facility obtain a claim approval number prior to repairs being made. Claims Service hours: 5:00 AM to 6:00 PM, Pacific Time, Monday thru Friday 5:00 AM to 4:00 PM, Pacific Time, Saturday.

Am I entitled to Rental Car benefits?

• Yes, in conjunction with a covered breakdown, you are entitled to Rental Car reimbursement. Most of our contracts provide rental reimbursement up to $30 per day. The number of rental days covered is determined by the book labor time for the covered repairs. Please refer to your contract for details.
  

Am I entitled to Towing benefits?

• Yes, in conjunction with a covered breakdown, you are entitled to Towing reimbursement. Most of our contracts provide Towing reimbursement benefits up to $75 per occurrence. Please refer to your contract for details.

Do I have any additional Roadside Assistance benefits?

• Yes, most of our contracts provide complimentary Roadside Assistance through Cross-Country Motor Club at (800) 848-9627. With this benefit, you have coverage of up to $50 per occurrence for the following: Towing, Battery Service, Flat Tire assistance, Lockout assistance, and the Delivery of Fuel, Oil, Fluid or Water. Please refer to your contract for details.

Do all Repair Facilities accept my Warranty?

• If your chosen Repair Facility accepts Credit Cards, they should be pleased to know that we can pay your approved claims directly to them via our corporate Credit Card. We can pay up to $2,500 directly to the Repair Facility with our Credit Card immediately after approved repairs are completed.